Tenant Complaints About Repairs? Here’s How to Solve Them for Good
If you’ve been managing rental properties for any length of time, you’ve had your share of issues with maintenance items:
The faucet’s still leaking!
A contractor failed to show up
Tenant has an issue, has reported it multiple times, but it’s still not addressed
Why Repair Complaints Happen
The frustrations that tenants have with repairs boil down to three things:
Slow Response Times: When tenants have an issue, they want prompt action - especially for issues that affect comfort or safety
Poor Communication: Even if a tenant has to wait to have a repair done, if they at least know when someone’s coming or what’s being done, that can help. If they haven’t heard from anyone, they feel neglected
Low-Quality or Incomplete Work: A patch job that fails later is worse than no repair at all - it results in the tenant being bothered with multiple maintenance appointments.
When issues pile up, tenants lose trust - leading to negative reviews, early move-outs, and even property damage.
Proactive Professional Repairs
Smart landlords stop complaints before they start. They will:
Respond quickly to every repair request
Follow up with the tenant and the contractor to make sure the job was done and the tenant is satisfied
Use a trusted maintenance professional
Why You Need a Professional Repair Company
When you partner with a reliable contractor to address maintenance needs, you’re not just outsourcing work - you’re upgrading your tenant’s experience. You get:
Fast, consistent response times
Clear communication with both you and your tenants
High-quality repairs that last
ROC-compliance documentation for your records
And, most importantly - you get less headaches!
Serving Gilbert and Chandler Arizona
I help property managers and self-managing landlords eliminate repair complaints, and provide a great tenant experience. Whether it’s a leaky faucet, door repair, drywall or another maintenance item, we’ve got it covered - quickly, professionally and with clear communication along the way.
Need a repair? Let’s make sure your next tenant call is a thank-you, not a complaint.
Give us a call today to start addressing that maintenance need. Send us a message at service@epichomerepairs.com or call 480-480-3742 today to address that maintenance need.
